Terms & Conditions

TERMS and CONDITIONS

Legal—
1. Scope Global Roaming, Inc™, a subsidiary of Global Roaming, Inc. (hereafter: Global Roaming, Inc™) is a high-quality national and international service provider in the mobile telecommunications
sector. These General Terms and Conditions (hereafter: Conditions) govern the relationship
between Global Roaming, Inc™ and the customer. They apply to all services provided by Global Roaming, Inc™. In any event, the valid and applicable Conditions are deemed to be accepted when the customer uses the service offered by Global Roaming, Inc™.

The binding version of the Conditions, along with any applicable Special Conditions, is published on the internet at www.globalroaming.com. Global Roaming, Inc™ reserves the right to change the Conditions and other contractual provisions at any time.

2. Service description Global Roaming, Inc™ shall make every effort to provide a high level of
availability for its mobile network. However, Global Roaming, Inc™ is unable to guarantee continuous, fault-free operation of its mobile network or certain transmission times or capacities.
Global Roaming, Inc™ reserves the right to service its mobile network at any time, which may result in temporary disruptions. No representations or guarantees are made in respect of availability,
quality, operation or support for voice or data communication on third-party networks or with
third-party lines. No guarantee may be given for absolute protection of Global Roaming, Inc™’s network against unauthorized access or interception. Global Roaming, Inc™ shall assume no liability for any such occurrence. Global Roaming, Inc™ may at any time adapt or interrupt its services. Global Roaming, Inc™ may engage at any time a third party to fulfill any of its obligations under this contract.

3. Customer’s obligations The customer is under the obligation to use the services provided
in accordance with the contract and the law. The customer is in any event responsible for the
use of his connection, the use of passwords, in particular also for dialing premium numbers
with increased charges and rates as well as for any use by a third party. Furthermore the
customer is responsible for the end device used, in particular in respect of its compliance
with the law, its suitability for use and its compatibility with the services and networks used.
The customer shall immediately inform Global Roaming, Inc™ of any unauthorized use.

4. Prices The current and binding prices are published on the internet at www.globalroaming.com and may be obtained at any time direct from Global Roaming, Inc™. These remain subject to the consequences of fluctuating exchange rates at all times. Prices are subject to modification at any time without prior notice. It is the customer’s responsibility to obtain any information before using the service.

5. SIM card and account balance The SIM card contains an initial amount which is credited
to the relevant account or phone number. The account balance may be increased at any time.
In respect of the account balance, Global Roaming, Inc™’s accounting system is deemed to be correct. When the account balance is insufficient, the SIM card may no longer be used. No refund is
made as against any credit on the account. Global Roaming, Inc™ has the right to cancel or change any phone number without compensation, when same is required for operational or technical
reasons or as a result of regulations. Further details are included in the user guide provided at
the time of purchase of the SIM card.

6. Deactivation If the SIM card is not used (i.e. no incoming or outgoing calls) during a
certain period of time, the card shall be deactivated without prior notice. Any remaining
credit as well as the phone number shall be lost without compensation. The applicable period
of time prior to deactivation may vary from country to country and/or from product to
product. Please obtain the relevant information at the point of sale or from
www.globalroaming.com.

7. Obligation to register In accordance with prevailing regulations, the customer is obliged,
at the time of purchase of the SIM card, to identify himself by means of a valid and official
identification document. Purchase and use of a SIM card without due identification shall be
considered as abuse of the service. Article 10 hereunder shall then be applicable.

8. Data protection and confidentiality Global Roaming, Inc™ undertakes to process customer data with care and to comply with the provisions of the prevailing regulations. Global Roaming, Inc only collects, stores and processes the data required for the provision, design and development of the
service, for handling and maintaining customer relations, operational reliability and
infrastructure, and for invoicing purposes. If Global Roaming, Inc™ provides services jointly with a third party, in particular calls to networks of other service providers, or if the customer receives
services from third parties via the Global Roaming, Inc™ network, Global Roaming, Inc™ may exchange the customer’s data with such party insofar as such information is necessary for the provision or execution of these services.

9. Number display In principle, the caller’s number will be displayed to the called party
Global Roaming, Inc™’s service allows this display to be withheld. It shall however be noted that in
some cases, the display or its withholding may not be ensured for technical reasons,
particularly for calls from or to a third-party network or for SMS.

10. Telephone abuse The customer is responsible for the content of information which he
transmits via, or has processed by Global Roaming, Inc™. The customer is responsible for using his
mobile line in compliance with all legal and contractual provisions. Global Roaming, Inc™’s service
shall not be used for criminal activities or offences. Reselling of services to third party by a
customer shall be considered as abuse. Reselling by a customer is subject to
the written approval of Global Roaming, Inc™. Such approval may be refused without any reason being given. In the event of justified indications of unlawful use of a mobile line, or if such use is
reported by a competent authority, Global Roaming, Inc™ may instruct the customer to use the mobile line in compliance with all legal and contractual provisions, suspend the provision of
service, and/or invalidate the SIM card without notice and compensation. Any credit balance
on the SIM card shall be lost.

11. Global Roaming, Inc™’s liability Global Roaming, Inc™’s liability for grossly negligent or willfully caused damages is limited to an amount equivalent to the value of the service purchased during the 12 last months, but limited to a maximum of $100 USD. Global Roaming, Inc™ shall not be liable for damages arising from simple negligence. Global Roaming, Inc™ shall under no circumstance be held liable for consequential loss, loss of profit or loss of data. Should the customer use his/her mobile line to purchase goods or services from a third party,
Global Roaming, Inc™ shall not be a contracting party to such contract. Global Roaming, Inc™ accepts no liability whatsoever and makes no guarantee in respect of the goods and services ordered or obtained
via a mobile line, even if Global Roaming, Inc™ handles the collection of third-party claims against the customer. The electromagnetic fields generated by a mobile phone may interfere with the
correct functioning of other equipment, such as hearing aids or pacemakers. To prevent such
interferences, the manufacturers’ safety measures should be observed. The customer is
responsible for obtaining information on prohibited and restricted use and for obeying such
rules.

12. Other stipulations The customer may transfer rights and obligations arising from this
contract to third parties only with the prior written approval of Global Roaming, Inc™. Global Roaming, Inc™ is entitled to transfer this contract to third parties without the consent of the customer.

13. Intellectual property rights For the duration of the contractual relationship, Global Roaming, Inc™ grants the customer a non-transferable and non-exclusive right to use the services and
products provided by Global Roaming, Inc™ in accordance with these Conditions. Global Roaming, Inc™ or the licensor retains all the rights to the related intellectual property rights.

14. Choice of law and jurisdiction This contractual relationship shall be subject to the
application of Florida law. The exclusive place of jurisdiction for all disputes arising out of
or in connection with this agreement shall be the state of Florida, USA, subject to mandatory
places of jurisdiction under federal law.

General Customer Terms and Conditions

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